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FAQ

    • Who do I contact with question?

    • What are your shipping policies.

    • What is your return policy?

    • Can I return clearance and sale items?

    • Do you accept credit cards?


    Who do I contact with question? top

    email us at info@tilliecreekclothingcompany.com.

    What are your shipping policies. top

    All orders are shipped Monday - Friday within 3 days of purchase via USPS. Orders received on weekends and holidays will be shipped by the second business day. Your first item is shipped free, each additional item you order up to 3 items will ship for $3.00 each. United States only.

     

    What is your return policy? top

    RETURNS: You may return your item for money back refund through PayPal. Items may be returned within 10 days from the day you received your order - NO EXCEPTIONS after that time frame.  All merchandise must be received back in its original form with tags attached. It must not be worn, altered, or damaged. No Shipping or Handling will be refunded on any Returns. Return postage is the buyers responsibility. If a return for exchange is needed, please contact us via email and note on your return receipt your exchange request. *NOTE: *ALL JEWELRY, INTIMATES & ACCESSORIES ARE FINAL SALE!* Returned goods must include purchase receipt, purchaser email and phone number. Tracking is advised on all returns. Return mailing address: P.O.Box 114, Wofford Heights Ca. 93285. Refund will be given within 72 hours after receiving and inspecting item. Please contact us with any questions. Tillie Creek Clothing wants you to be happy with your purchase.

    Can I return clearance and sale items? top

    Sales and clearance items are final sale No Returns or Exchanges.

    Do you accept credit cards? top

    Our checkout is set up through PayPal which accepts major credit cards.  This is the safest method of payment for the consumer.  PayPal does not pass your credit card information to the merchant so therefore your credit card information is only known by PayPal.